The return right is the ability of the business consumer to withdraw within ten days from any purchase made remotely and receive a full refund of the costs incurred for the purchase without penalty, just as provided in Decree 185, 22/05/99 fall where obviously purchases made via the Internet.
The only expenses not reimbursed will be those costs that remain excluded from the arrangements in Decree-Law 185/99.
To exercise his right of withdrawal is necessary to send a registered letter with return receipt which expresses the will to make the goods. The right of withdrawal may be exercised by the person who made the purchase. Legal entities NOT enjoy the advantages of exercise of the right of withdrawal.
The right of withdrawal is lost if the returned product is not intact, that:
1. Lack original packaging.
2. Lack of product components.
3. Damage to the product for reasons other than transportation.
After making the purchase, if you prefer to use exercise the right of withdrawal need to proceed in the following manner:
Within 10 days of receiving the goods, send a registered letter with return receipt to:
Terre Di Puglia Nicola Visaggio, via Barletta 198 / e, 76123 – Andria (BT) – italy
1. Anticipate the email communication email@example.com or by telephoning +39 327.3466021
2. The operator who receives the call or email will fix appointment to pick up the package that must MUST contain all the elements as the previous list mentioned above.
3.Terre di Puglia, after it is checked the integrity of all the components of the product and its accompanying elements, will proceed with the refund of the paid amount made EXCEPTION of shipping charges, it will be reimbursed within 15 days from the above checks.